瑞士小记者 Shelly的上海W外滩酒店六个月实习心得
瑞士小记者 |上海W外滩酒店Shelly的六个月实习心得 我是一名在SHMS（瑞士酒店管理大学）就读大一的学生。去年11月份，我通过了上海外滩W酒店的三轮实习面试。从今年的2月份开始，我前往W酒店的艳中餐厅，完成了这六个月的毕业实习。就我自己而言，相比于读书，上班让我更有成就，也更具充实感。 在还没有去实习之前，我非常地紧张和激动。因为这是我第一次出来工作，对于这个全新的体验我有一点儿期待和不知所措。想着能够靠自己的努力拿到工资就是一件很激动的事情。一开始进入餐厅的时候，我非常地内向，不管是面对客人还是同事，我都不怎么愿意开口和他们交流。并且，我一直觉得自己是慢热型的人，很多东西都需要慢慢适应。刚开始工作的头一个月，我甚至有考虑过换部门，不当服务员，而调去别的部门，坐在办公室里的那种。因为我觉得自己害怕与客人沟通，他们和我说话的时候我会很慌张，进而导致我认为自己不适合做这个岗位。害怕常常会被批评，被责备甚至是被嫌弃。 有这么一段时间，我经常在否定自己，是不是自己真的没有实力，真的就像他们所说的我什么都不会吗？后来我才慢慢地认识到，我不敢和客人沟通的原因，是因为我对于岗位的陌生而产生了恐惧感，我就是不敢踏出这一步，生怕自己做错了事情遭受指责。其实做错了事情并不可怕，反而能从中吸取到教训、并收获成长。社会和学校真的有很大的不同，在学校里老师会护着你、包容你，但社会不一样。记得有一次我迟到了，因为地铁坐错才导致迟到了3分钟。当时的我并没有觉得什么，只想着到时候解释一下，经理应该就会谅解我了吧。结果等我到了餐厅，经理很严肃地找我谈话，我的第一反应就是解释说我是因为地铁坐反了，在员工电梯又等了很久。当时，餐厅经理的回答直接让我哑口无言，她说：是我导致你坐错地铁的吗？是我的原因让这个电梯慢的吗？这个时候，我才感觉到不要找任何借口，迟到了就是迟到了，没有什么可以解释的。 我其实是拖延症比较严重的一个人，想到一件事情不会立刻马上行动。但是通过这一次实习，我发现了有很多事情只是我们自己想得太困难化了，觉得做去这件事情会很麻烦所以才想要一拖再拖。但事实上，再麻烦的事情，只要你愿意去做，有条理地去试着完成，反而会比把事情都堆在一起最后去做来得轻松。 还有就是团队合作与放宽心态真的很重要，曾经我进入过一个误区：因为我们工作之前都会开个会，报一下各自在酒店餐厅的哪个位置工作。我想当然地以为每个人只要做好自己位置上的工作就行了，也不会想到要帮助别人。但是其实不是，因为整个餐厅在运营的时候，大家都要互相帮忙，而且需要主动去帮助别人。因为主动帮助别人，别人还会心里感谢你。但是如果等到别人来叫你的地步，可能语气里会多了一份命令，从而导致各自心里都会产生一些不愉快。 但其实这也不需要有什么抱怨，就当是给自己一点锻炼的机会，走出你的舒适圈。而且有时候听到一些负面信息，要学会及时地调整心态，不要什么都记在心里和自己钻牛角尖。我感觉实习有一种魔力，别看平时我有多期盼可以早点下班或者休息，但真的等到要离开的那一天，我又会特别的不舍。 撰稿人：Shelly 瑞士 SHMS 酒店管理大学 2019年9月 该文章转载自雷梭勒家族办公室，如有侵权，敬请告知删除。 English Version Six month internship in W Hotel Shanghai-The Bund I’m a BA1 student in SHMS（Swiss Hotel Management School）, I passed internship interview of W Hotel Shanghai The Bund in November 2019, and I applied the YEN CHINESE RESTAURANT of the W Hotel. In 13th February, I started my internship.When I was young, in my opinion, I think each company only has one interview. But I’ve participated in three rounds of interviews there. The first one is with HR, the second one is by restaurant manager and the third one is facing the HR manager. Compare with work and study, I prefer to work because when I was working I can get more fulfillment and a sense of fullness.Before I gone to internship, I was very nervous and exciting. Why I was nervous because this is my first time to go to work, and it is a brand new experience. And exciting is because I can earn money by myself.At the beginning, I can’t face to customers and colleague. I felt it is much embraced and I thought I was an introvert person; I need to spent time for changing myself. In first month, it was the hardest time for me, even I wanted to change department, I wanted to work in office because I was afraid to communicate with customers.When they asked me questions, I got no idea what I have to say. What’s more, the supervisor usually criticism and censure me. So during that period, I became very unconfident. Later I realized that I have that ability to talk with customs, I just unfamiliar with that job. I was too afraid to made mistakes. Actually, when you make mistakes, it is not that serious problem and you have to be happy because you can be better when you solve those problems.There are different between society and school. In school, if you make a mistake, teacher will give you a chance to listen to you and forgive you. But in society, nobody will think about you as a student.For example, once, I was late about 3 minuets because I’ve taken a wrong subway. I didn’t take it very serious. I thought I just need to explain it and my manger can understand. Therefore, I went to the restaurant, our manager called my name, and then I explained. However, she didn’t listen to me and said: it’s none of my business; I only knew you are late. It is my cause result in your late? During that time, I understand the different between school and society. Don’t find any excuse to your mistake, just solve the problem and never do it again.Im actually a procrastinator. When I remember one thing that I have to do, I won’t do it immediately. But through the internship, I found, why I will be a procrastinator is because in my mind, I think that this matter maybe very difficult to solve. Actually it is not that difficult if you take time to try solving it, step by step.Moreover, teamwork and have a good mentality are important, too. I was in a misunderstanding: Before we started to work each day, we had a briefing. During the briefing, manager had to assignment of area for us. So I thought, everyone just need to look after their own area, don’t have to help other people when is busy or not.Actually when the restaurant is opening, everybody has to help each other, and you have to active to help all the people. Because when you active to help people, that person will think you are very kind and diligent. But if someone call you to do something, then it will become a kind of obey. It will result in some bad feeling for both.In fact, you don’t have to complain, when people ask you to do something, you just think that is a change to challenge yourself, walk out your comfortable area. When you heard some negative information, you have to adjust of your mentality in time. I feel this period of internship has a kind of magic power. No matter
how much I look forward to getting off work earlier or having a rest
after whole day’s work, when it really comes to the day of leaving, I
will be particularly reluctant to give up. 该文章转载自雷梭勒家族办公室，如有侵权，敬请告知删除。 Sooswiss为您提供 瑞士方向私人管家式的定制服务： 1）家族传承 2）财富管理 3）瑞士投资 4）居留计划 5）税务优化 6）家族治理 更多资讯请登录网站 www.sooswiss.com
《传承宝典》23——固定收益信贷, 本年度展望
《传承宝典》23固定收益信贷, 本年度展望 尼古拉是Stonehage Fleming家族办公室投资管理部门的领导人，他全面负责所有独立固定收益的管理、现金管控下的投资组合、以及对第三方固定收益基金投资的选择和监控。他还领导着基金与证券选择委员会，并拥有超过10年管理固定收益投资组合的经验。尼古拉于2013年9月加入Stonehage Fleming 集团并担任投资经理。2000年，他在苏黎世的瑞银(UBS)私人银行开始了自己的职业生涯。2002年，他跳槽到伦敦的瑞银财富管理公司，加入了投资组合管理团队，管理着多资产类别的投资组合。尼古拉拥有英国华威商学院的经济学和金融学硕士学位，以及IMC和PCIAM专业资格证书，同时还是英国特许证券与投资协会(CISI)的特许会员。 截至19年中期，固定收益市场——信贷和利率表现良好。今年上半年，高收益债券市场出现了20多年来的最佳表现。投资及债券也表现强劲，受益于政府债券的上涨。上述两者的整体回报率都在7%-9%。新兴市场的强势货币债券（即保值货币债券，多为欧美国债）的回报率为8%，而新兴市场本币债券也表现强劲——截至6月底上涨了约6%。如果我们把时钟拨回到2018年第四季度，信贷市场似乎正分崩离析。高收益债券和杠杆贷款市场都出现了大幅下跌，甚至投资级市场也出现了一些疲软。由于投资者们越来越担心全球经济状况、贸易战和货币政策收紧的影响，信贷息差扩大。在2019年的头几个月里，一切都变了。发达市场央行的措辞变得越来越温和（鸽派），允许了风险资产的止跌回升，以及政府债券收益率的下降。美联储(FED)主席杰罗姆•鲍威尔(Jerome·Powell)公开讨论了降息的可能性，市场则完全消化了7月底首次降息的预期。与此同时，欧洲央行(ECB)似乎也在着手转向降息，其结果是欧洲核心国家的国债收益率再次大幅下跌。 我们目前所处的环境是，约有12万亿美元资产(约占Bloomberg Barclays全球综合总基准的1/4)购买交易了收益率为负的债券。这不仅会将投资者赶出其自然栖息地，还会在投资者寻求正收益之际，为信贷市场提供支持。信用指标很好地反映了公司债券市场的健康状况。美国和欧洲企业的债务收益和利息覆盖率等指标表现良好，在总体上，企业都似乎相当健康（苹果公司、迪士尼、可口可乐等都正在忙于发债）。我们还注意到，“到期墙”(意指：某一年到期的债务数量) 间隔良好，短期内将仅存在有限数量的公司债务到期。我们再次处在利率不断走低的环境中，这对企业债务来说是件好事。企业将能够以较低的成本对债务进行再融资，并维持其利率覆盖率；我们预计违约率更不会大幅上升。尽管2019年剩余的时间不太可能出现这种回报，但我们迄今已看到，我们相信固定收益市场在未来一段时间内仍将受到支撑。 English Version Nicholas is a Director of Stonehage Fleming Investment Management, he has overall responsibility for both the management of all segregated fixed income and cash management portfolios, as well as the selection and monitoring of investments in third party fixed income funds. He also heads up the Fund and Security Selection Committee and has over 10 years’ experience managing fixed income portfolios. Nicholas joined the Stonehage Fleming Group as an Investment Manager in September 2013. He started his career at UBS Private Bank in Zurich in 2000 and moved to UBS Wealth Management in London in 2002 joining the Portfolio Management team to manage multi-asset class portfolios. Nicholas holds an MSc in Economics and Finance from Warwick Business School, as well as the IMC and PCIAM professional qualifications and is a Chartered Fellow of the Chartered Institute for Securities and Investments. Fixed income markets - credit and rates - have performed well to the mid-point of the year. The first half of the year saw the high yield bond market enjoying its best performance for over two decades. Investment grade bonds also performed strongly, benefitting from the rally in government bonds. Both have seen returns between 7%-9% across the board. Emerging market hard currency bonds have returned 8%, while emerging market local currency bonds also performed strongly up around 6% to the end of June. If we roll the clocks back to Q4 2018, credit markets seemed to be falling apart. The high yield and leveraged loan markets both saw significant falls and even, the investment grade market experienced some weakness. Credit spreads widened, as investors grew increasingly concerned about the state of the global economy, the impact of trade wars and monetary policy tightening. During the first months of 2019, everything changed. Developed market central bank rhetoric turned increasingly dovish, allowing risk assets to rally and government bond yields to drop. In the US, Federal Reserve Chairman Jerome Powell, openly discussed the potential for rate cuts with the market fully pricing in the first cut for the end of July. Meanwhile the European Central Bank too appears to be maneuvering towards lower rates and, as a result, yields across core Europe have once again gone deeply negative. We are now in an environment where there are circa $12tn of assets – around a quarter of the Bloomberg Barclays Global Aggregate benchmark – trading with negative yields. This has the effect of pushing investors out of their natural habitats but also lending support to credit markets as investors seek out positive yields. Credit metrics give a good indication of the health of the corporate bond market. Metrics such as earnings over debt and interest coverage for companies across the US and Europe are holding up well, and companies overall appear to be reasonably healthy (Apple, Disney, Coca-Cola and others are busy issuing bonds now). We also observe that the ‘maturity wall’- an indication of the amount of debt maturing in a given year - is well spaced out, with a limited amount of corporate debt coming due in the short term. It is positive for corporate debt that we are again in an environment where interest rates are moving lower. Companies will be able to refinance their debt at cheap levels and maintain interest coverage; we do not expect to see a significant increase in the default rate. Although the rest of 2019 is unlikely to see the sort of returns, we have seen so far, we believe fixed income markets will remain supported for some time to come. Sooswiss为您提供 瑞士方向私人管家式的定制服务： 1）家族传承 2）财富管理 3）瑞士投资 4）居留计划 5）税务优化 6）家族治理 更多资讯请登录网站 www.sooswiss.com
瑞士SEG教育集团，2019年校园开放日
Vaudijon（福地荣）城堡庄园，瑞士家族文脉的一张名片