瑞士小记者 Shelly的上海W外滩酒店六个月实习心得
瑞士小记者 |上海W外滩酒店Shelly的六个月实习心得 我是一名在SHMS（瑞士酒店管理大学）就读大一的学生。去年11月份，我通过了上海外滩W酒店的三轮实习面试。从今年的2月份开始，我前往W酒店的艳中餐厅，完成了这六个月的毕业实习。就我自己而言，相比于读书，上班让我更有成就，也更具充实感。 在还没有去实习之前，我非常地紧张和激动。因为这是我第一次出来工作，对于这个全新的体验我有一点儿期待和不知所措。想着能够靠自己的努力拿到工资就是一件很激动的事情。一开始进入餐厅的时候，我非常地内向，不管是面对客人还是同事，我都不怎么愿意开口和他们交流。并且，我一直觉得自己是慢热型的人，很多东西都需要慢慢适应。刚开始工作的头一个月，我甚至有考虑过换部门，不当服务员，而调去别的部门，坐在办公室里的那种。因为我觉得自己害怕与客人沟通，他们和我说话的时候我会很慌张，进而导致我认为自己不适合做这个岗位。害怕常常会被批评，被责备甚至是被嫌弃。 有这么一段时间，我经常在否定自己，是不是自己真的没有实力，真的就像他们所说的我什么都不会吗？后来我才慢慢地认识到，我不敢和客人沟通的原因，是因为我对于岗位的陌生而产生了恐惧感，我就是不敢踏出这一步，生怕自己做错了事情遭受指责。其实做错了事情并不可怕，反而能从中吸取到教训、并收获成长。社会和学校真的有很大的不同，在学校里老师会护着你、包容你，但社会不一样。记得有一次我迟到了，因为地铁坐错才导致迟到了3分钟。当时的我并没有觉得什么，只想着到时候解释一下，经理应该就会谅解我了吧。结果等我到了餐厅，经理很严肃地找我谈话，我的第一反应就是解释说我是因为地铁坐反了，在员工电梯又等了很久。当时，餐厅经理的回答直接让我哑口无言，她说：是我导致你坐错地铁的吗？是我的原因让这个电梯慢的吗？这个时候，我才感觉到不要找任何借口，迟到了就是迟到了，没有什么可以解释的。 我其实是拖延症比较严重的一个人，想到一件事情不会立刻马上行动。但是通过这一次实习，我发现了有很多事情只是我们自己想得太困难化了，觉得做去这件事情会很麻烦所以才想要一拖再拖。但事实上，再麻烦的事情，只要你愿意去做，有条理地去试着完成，反而会比把事情都堆在一起最后去做来得轻松。 还有就是团队合作与放宽心态真的很重要，曾经我进入过一个误区：因为我们工作之前都会开个会，报一下各自在酒店餐厅的哪个位置工作。我想当然地以为每个人只要做好自己位置上的工作就行了，也不会想到要帮助别人。但是其实不是，因为整个餐厅在运营的时候，大家都要互相帮忙，而且需要主动去帮助别人。因为主动帮助别人，别人还会心里感谢你。但是如果等到别人来叫你的地步，可能语气里会多了一份命令，从而导致各自心里都会产生一些不愉快。 但其实这也不需要有什么抱怨，就当是给自己一点锻炼的机会，走出你的舒适圈。而且有时候听到一些负面信息，要学会及时地调整心态，不要什么都记在心里和自己钻牛角尖。我感觉实习有一种魔力，别看平时我有多期盼可以早点下班或者休息，但真的等到要离开的那一天，我又会特别的不舍。 撰稿人：Shelly 瑞士 SHMS 酒店管理大学 2019年9月 该文章转载自雷梭勒家族办公室，如有侵权，敬请告知删除。 English Version Six month internship in W Hotel Shanghai-The Bund I’m a BA1 student in SHMS（Swiss Hotel Management School）, I passed internship interview of W Hotel Shanghai The Bund in November 2019, and I applied the YEN CHINESE RESTAURANT of the W Hotel. In 13th February, I started my internship.When I was young, in my opinion, I think each company only has one interview. But I’ve participated in three rounds of interviews there. The first one is with HR, the second one is by restaurant manager and the third one is facing the HR manager. Compare with work and study, I prefer to work because when I was working I can get more fulfillment and a sense of fullness.Before I gone to internship, I was very nervous and exciting. Why I was nervous because this is my first time to go to work, and it is a brand new experience. And exciting is because I can earn money by myself.At the beginning, I can’t face to customers and colleague. I felt it is much embraced and I thought I was an introvert person; I need to spent time for changing myself. In first month, it was the hardest time for me, even I wanted to change department, I wanted to work in office because I was afraid to communicate with customers.When they asked me questions, I got no idea what I have to say. What’s more, the supervisor usually criticism and censure me. So during that period, I became very unconfident. Later I realized that I have that ability to talk with customs, I just unfamiliar with that job. I was too afraid to made mistakes. Actually, when you make mistakes, it is not that serious problem and you have to be happy because you can be better when you solve those problems.There are different between society and school. In school, if you make a mistake, teacher will give you a chance to listen to you and forgive you. But in society, nobody will think about you as a student.For example, once, I was late about 3 minuets because I’ve taken a wrong subway. I didn’t take it very serious. I thought I just need to explain it and my manger can understand. Therefore, I went to the restaurant, our manager called my name, and then I explained. However, she didn’t listen to me and said: it’s none of my business; I only knew you are late. It is my cause result in your late? During that time, I understand the different between school and society. Don’t find any excuse to your mistake, just solve the problem and never do it again.Im actually a procrastinator. When I remember one thing that I have to do, I won’t do it immediately. But through the internship, I found, why I will be a procrastinator is because in my mind, I think that this matter maybe very difficult to solve. Actually it is not that difficult if you take time to try solving it, step by step.Moreover, teamwork and have a good mentality are important, too. I was in a misunderstanding: Before we started to work each day, we had a briefing. During the briefing, manager had to assignment of area for us. So I thought, everyone just need to look after their own area, don’t have to help other people when is busy or not.Actually when the restaurant is opening, everybody has to help each other, and you have to active to help all the people. Because when you active to help people, that person will think you are very kind and diligent. But if someone call you to do something, then it will become a kind of obey. It will result in some bad feeling for both.In fact, you don’t have to complain, when people ask you to do something, you just think that is a change to challenge yourself, walk out your comfortable area. When you heard some negative information, you have to adjust of your mentality in time. I feel this period of internship has a kind of magic power. No matter
how much I look forward to getting off work earlier or having a rest
after whole day’s work, when it really comes to the day of leaving, I
will be particularly reluctant to give up. 该文章转载自雷梭勒家族办公室，如有侵权，敬请告知删除。 Sooswiss为您提供 瑞士方向私人管家式的定制服务： 1）家族传承 2）财富管理 3）瑞士投资 4）居留计划 5）税务优化 6）家族治理 更多资讯请登录网站 www.sooswiss.com
瑞士小记者 Jane 的 SHMS 大学 SLC 语言夏令营心得 (中英双语)
瑞士小记者|Jane 的 SHMS 大学 SLC 语言夏令营心得 2019年夏，Jane 通过雷梭勒家族办公室的教育事业部，报名参加了 SEG 瑞士教育集团组织的酒店管理大学 SLC 语言夏令营。让我们随着她用中英文撰稿的心得体会，充分领略这一段丰富多彩的学习生活吧！ 小雨轻轻地飘在棕红色的屋瓦上，朦胧了沉没在绿意中的村庄，雾化着不远处乳白的山尖。 巴士在盘山公路上绕行，抵达位于 Leysin 小镇深处的 SHMS 大学（全称：瑞士酒店管理大学）已是傍晚时分。缠绕山峦的云雾随着雨停开始慢慢散去。太阳还未落下，鹅黄与淡紫的光晕相互交融地铺满了整片碧空。学校位于山头，瑞士的高山往往耸立在茂密的松林中，一抬头仿佛伸手就可以触碰到紫罗兰色的云天。 宽敞热闹的大理石柱前厅里，我坐在联排软沙发上，打量着聚集在此、来自于世界各地的外国人：我看到不同的肤色，倾听他们聊天时陌生的语言。热情的国际小伙伴们向我打来招呼，几声问候给内心尚属生分的我，带来了一丝被人接纳的温暖。 不知不觉间与同龄人攀谈了起来，我那金发碧眼的新朋友逐渐被古老而富有神秘色彩的东方文化所吸引，我则沉浸在她讲述关于西班牙皇宫的记忆描述之中。我爱这国际化的现代大厅，不多时便逐一结识到了将陪伴我在Leysin度过快乐一周的好朋友们：他（她）们来自于西班牙、波兰、俄罗斯、南非、伊朗和日本。 十几分钟后，我与大伙儿依依不舍地结束聊天又相约晚餐再聚。在Reception（接待部）老师亲切的带领下，我参观了整个校园，教室宽敞而整洁，柔和的夕阳透过巨大的落地窗，通过洁净的玻璃可以看到壮丽的景观；室外半空有轨缆车连接着两栋主教学楼，乘坐缆车时还可以眺望巍峨的群山和错落有致的村庄；宿舍阳台正对着远处翠绿的山林，每个房间都带有独立的卫浴；还有精致的西餐厅、温馨的学生中心、气派的礼堂……我深深地为即将开始的生活而感到期待和憧憬。 老师说着一口纯正的美式英语，在讲台上慷慨激昂地授课，每名同学都情绪高涨地聆听响应，教室里一派和谐的氛围。 吃过早餐，充实的一天从课堂开始。夏令营的学习主题是提升语言水平，根据学生的不同需求开设了英语、法语和德语三种课程。老师没有将语言学习仅限于英语语法教学，而是专注于培养我们自主查找外文资料、提取关键信息、运用素材论述的能力，以及独立思考和做出成果并展示的能力。 这一星期的课堂中，学习的主题是维护平权和世界和平。通过自主查到的资料，我了解到非洲裔美国人如何反抗种族歧视并且取得胜利，其他国家的和平运动领导人的经验经历，以及他们对世界的积极影响。使我烙下了深刻印象的，不仅仅是为了自我尊严而奋斗的精神，更让我意识到：即使人类是个体，在这个世界上却依旧有很多人去努力追求整个社会的和谐，去追求他人权利和价值的实现。 我和来自俄罗斯的三位伙伴共同开展了关于印度领导人甘地的演讲，这项活动锻炼了我在众人面前演说的胆量，并且通过老师的精心指点，我学习到了很多策划公众展示的知识。夏令营的课堂对我受益匪浅。 “天鹅和水禽搏戏水上，游艇和彩帆游弋湖中。一群群白鸽在湖畔倘佯，如此的平和宁静。” 贝克斯岩矿场，错综复杂的地下隧道，由巨大石柱支撑起的地下迷宫，石洞顶壁盘旋着岩石金属质地的花纹，偶尔还可以看到倒垂的盐柱。 卓别林博物馆，蜡像栩栩如生，真实还原了喜剧经典的拍摄场景，白房子内的置景带领游客走进了喜剧大师卓别林的一生。 一座鲜少有人的高山，去到秘境需要穿越一片草场，拨开丛生的绿叶和野花，在山顶平地处谛听盛装绅士们吹奏起瑞士号角。 重积雪给那光秃秃的山顶铺上了一张结满冰棱的毯子，师生们的欢声笑语伴随着雪地滑板的行驶洒满了一路。 西庸古堡，位于将瑞、法两国分界两岸的蒙特勒湖畔，陪伴着欧洲贵族走过700年的兴衰历史。蓝天、白云、青山、湖泊、还有作家拜伦笔下《西庸城堡的罪人》。 徜徉在大自然的怀抱中，我散发着活力与激情。这就是本次发现瑞士之旅，我最爱的夏令营活动！ 撰稿人：Jane 瑞士 SHMS，Leysin 2019年8月 该文章转载自雷梭勒家族办公室，如有侵权，敬请告知删除。 English Version —— Gentle rain floated lightly on the brown-red roof, drops of rain was hazy the village which sinking into green, also atomized the milk-white hilltop not far away. The bus detoured on the winding mountain road and arrived at the SHMS school (Swiss Hotel Management School) in the depths of the town of Leysin at 5 oclock in the evening. The clouds that entangled the mountains slowly dissipated as the rain stopped, and the sun did not fall. The halo of yellow and faint purple blended with a whole bluish sky. The school was located on the top of the hill, and the mountains of Switzerland often stands in dense pine forests. As if you can touch the violet sky when you raise your head. In the lively wide lobby, I sat on the soft sofa and looked at the foreigners from all over the world gathered in the hall: I saw all kinds of skin color and hair color, listening to the strange language they used for chatting. The enthusiastic international friends greeted me, and a few greetings brought a touch of warmth to me who was filled with strangers. Talking to people naturally just before I realized, my blond new friend is gradually attracted to the mysterious ancient oriental culture, I am immersed in her memory description of the Spanish palace. I love this modern hall. I soon met my good friends who accompanied me through the happy week in Geneva: they are from Spain, Poland, Russia, South Africa, Iran, and Japan... After ten minutes, we reluctantly ended the chat and reunited in dinner. Under the cordial guidance of the teacher from the reception, I visited the entire school. The classroom was spacious and tidy, the soft sunset penetrated the huge floor-to-ceiling windows, and the outdoor view can be seen through the clean glass; the outdoor cable car connected two school buildings, and you can see the giant mountains and the cute village; the dormitory balcony was facing the green forest in a distance, and each room had an independent bathroom; there is a fine western restaurant, a warm student center, the elegant auditorium... I was deeply happy to be here. —— The teacher was giving a presentation generously on the podium with a pure American English. Everyone was emotionally and responsive, and the classroom was harmonious. Ended the breakfast and started the day formally in the classroom. The theme of the summer camp was to promote foreigners’ second language, and it offered three courses in English, French and German according to the different needs of the students. Instead of limiting language learning to English grammar teaching, the teacher focused on developing our ability to find information, extract data and use data independently, to think independently and to demonstrate results. The theme in this weeks class is to maintain affirmative and world peace. Through self-discovering information, I learned how African Americans were fighting against racial discrimination and they won in the end, the experience of peace leaders in other countries and the impact on the world. I was deeply impressed, not only the spirit of fighting for human dignity, but also let me realize that even if human beings are individuals, there are still many people in this world who are striving to pursue the harmony of the whole society and the world, pursuing the rights of others and the realization of others’ value. I and the three partners from Russia jointly gave a speech on Indian leader Gandhi. This activity exercised my courage when I give a speech before people, and through the guidance of the teacher, I learned a lot of knowledge about planning public display. The class has benefited me a lot. —— "Swan and waterfowl play on the water, yachts and colorful sails swim in the lake. Groups of white pigeons are peaceful and quiet at the lakeside." 该文章转载自雷梭勒家族办公室，如有侵权，敬请告知删除。 Sooswiss为您提供 瑞士方向私人管家式的定制服务： 1）家族传承 2）财富管理 3）瑞士投资 4）居留计划 5）税务优化 6）家族治理 更多资讯请登录网站 www.sooswiss.com
瑞士国际学校——校园动态+2019夏令营新闻（三）
瑞士国际学校——校园动态+2019夏令营新闻（二）