发布时间：2019-09-12
瑞士小记者 |上海W外滩酒店
Shelly的六个月实习心得
在还没有去实习之前，我非常地紧张和激动。因为这是我第一次出来工作，对于这个全新的体验我有一点儿期待和不知所措。想着能够靠自己的努力拿到工资就是一件很激动的事情。一开始进入餐厅的时候，我非常地内向，不管是面对客人还是同事，我都不怎么愿意开口和他们交流。并且，我一直觉得自己是慢热型的人，很多东西都需要慢慢适应。刚开始工作的头一个月，我甚至有考虑过换部门，不当服务员，而调去别的部门，坐在办公室里的那种。因为我觉得自己害怕与客人沟通，他们和我说话的时候我会很慌张，进而导致我认为自己不适合做这个岗位。害怕常常会被批评，被责备甚至是被嫌弃。
有这么一段时间，我经常在否定自己，是不是自己真的没有实力，真的就像他们所说的我什么都不会吗？后来我才慢慢地认识到，我不敢和客人沟通的原因，是因为我对于岗位的陌生而产生了恐惧感，我就是不敢踏出这一步，生怕自己做错了事情遭受指责。其实做错了事情并不可怕，反而能从中吸取到教训、并收获成长。社会和学校真的有很大的不同，在学校里老师会护着你、包容你，但社会不一样。记得有一次我迟到了，因为地铁坐错才导致迟到了3分钟。当时的我并没有觉得什么，只想着到时候解释一下，经理应该就会谅解我了吧。结果等我到了餐厅，经理很严肃地找我谈话，我的第一反应就是解释说我是因为地铁坐反了，在员工电梯又等了很久。当时，餐厅经理的回答直接让我哑口无言，她说：是我导致你坐错地铁的吗？是我的原因让这个电梯慢的吗？这个时候，我才感觉到不要找任何借口，迟到了就是迟到了，没有什么可以解释的。 我其实是拖延症比较严重的一个人，想到一件事情不会立刻马上行动。但是通过这一次实习，我发现了有很多事情只是我们自己想得太困难化了，觉得做去这件事情会很麻烦所以才想要一拖再拖。但事实上，再麻烦的事情，只要你愿意去做，有条理地去试着完成，反而会比把事情都堆在一起最后去做来得轻松。
还有就是团队合作与放宽心态真的很重要，曾经我进入过一个误区：因为我们工作之前都会开个会，报一下各自在酒店餐厅的哪个位置工作。我想当然地以为每个人只要做好自己位置上的工作就行了，也不会想到要帮助别人。但是其实不是，因为整个餐厅在运营的时候，大家都要互相帮忙，而且需要主动去帮助别人。因为主动帮助别人，别人还会心里感谢你。但是如果等到别人来叫你的地步，可能语气里会多了一份命令，从而导致各自心里都会产生一些不愉快。
但其实这也不需要有什么抱怨，就当是给自己一点锻炼的机会，走出你的舒适圈。而且有时候听到一些负面信息，要学会及时地调整心态，不要什么都记在心里和自己钻牛角尖。我感觉实习有一种魔力，别看平时我有多期盼可以早点下班或者休息，但真的等到要离开的那一天，我又会特别的不舍。
2019年9月
该文章转载自雷梭勒家族办公室，如有侵权，敬请告知删除。
I’m a BA1 student in SHMS（Swiss Hotel Management School）, I passed internship interview of W Hotel Shanghai The Bund in November 2019, and I applied the YEN CHINESE RESTAURANT of the W Hotel. In 13th February, I started my internship.
When I was young, in my opinion, I think each company only has one interview. But I’ve participated in three rounds of interviews there. The first one is with HR, the second one is by restaurant manager and the third one is facing the HR manager. Compare with work and study, I prefer to work because when I was working I can get more fulfillment and a sense of fullness.
Before I gone to internship, I was very nervous and exciting. Why I was nervous because this is my first time to go to work, and it is a brand new experience. And exciting is because I can earn money by myself.
At the beginning, I can’t face to customers and colleague. I felt it is much embraced and I thought I was an introvert person; I need to spent time for changing myself. In first month, it was the hardest time for me, even I wanted to change department, I wanted to work in office because I was afraid to communicate with customers.
For example, once, I was late about 3 minuets because I’ve taken a wrong subway. I didn’t take it very serious. I thought I just need to explain it and my manger can understand. Therefore, I went to the restaurant, our manager called my name, and then I explained. However, she didn’t listen to me and said: it’s none of my business; I only knew you are late. It is my cause result in your late? During that time, I understand the different between school and society. Don’t find any excuse to your mistake, just solve the problem and never do it again.
In fact, you don’t have to complain, when people ask you to do something, you just think that is a change to challenge yourself, walk out your comfortable area. When you heard some negative information, you have to adjust of your mentality in time. I feel this period of internship has a kind of magic power. No matter how much I look forward to getting off work earlier or having a rest after whole day’s work, when it really comes to the day of leaving, I will be particularly reluctant to give up.
该文章转载自雷梭勒家族办公室，如有侵权，敬请告知删除。
Sooswiss为您提供
瑞士方向私人管家式的定制服务：
1）家族传承 2）财富管理 3）瑞士投资
4）居留计划 5）税务优化 6）家族治理
更多资讯请登录网站 www.sooswiss.com
